The Ombudsman Scheme
Set-up to oversee the actions of member agents, the Ombudsman scheme ensures that agents work within an agreed framework of acceptable practice and have the power to punish agents that do not.

• Kevin Henry have been members of the Ombudsman scheme since the scheme was started
   
  
• Independent – committed to maintaining high standards in the profession
   
• Free, fair and speedy complaints handling for buyers and sellers
   
• Ability to impose fines on member agents and recommend compensation payments in the event of a dispute ruling against a member agent

The National Association of Estate Agents
The same commitment to service and standards as the
Ombudsman Scheme but membership – again voluntary – offers member agents access to HOMELINK, a network of over 900 like-minded agents that covers the whole country.

• Homelink – Access to over 900 member agents via the Homelink network
   
• Kevin Henry have been members of the The National Association of Estate Agents since they opened for business in 1988
   
• Committed to maintaining the highest standards of service for buyers and sellers
   
• The association was created by the industry and is maintained by the industry with regular checks to maintain standards and credibility

For detailed information about The National Association of Estate Agents click on the Quicklink NAEA button (left).